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Once your order is confirmed, maisonbagages.com undertakes to hand over every item ordered by the buyer to its carrier within a maximum of 24 working hours in mainland France: any order confirmed before 10 am is dispatched the same day, and any order confirmed after 10 am is dispatched on the next working day. Under its contract with maisonbagages.com, the carrier in turn undertakes to deliver the order to the buyer's address as provided by maisonbagages.com.
Products are delivered to the delivery address given during the ordering process, within the time frame shown on the order confirmation page. Should dispatch be delayed, you will be notified by e-mail of any impact on the delivery time you were given.
Delivery charges and the areas served are shown at the time of ordering, before the order is confirmed. From dispatch, the indicative delivery time is 24 to 48 working hours in mainland France and 2 to 5 working days in other European countries. Our product prices do not include handling and shipping costs.
In mainland France, delivery is free of charge, with no minimum order. For other European countries, delivery charges depend on the destination zone, from €7.99 to €29.99, and are displayed before the order is confirmed.
Delivery is carried out by DPD, using its Predict service, in mainland France. Before the courier calls, DPD sends you a notification by text message and e-mail giving the planned delivery slot. This notification lets you change the delivery if the slot does not suit you: move it to another date, have it left with a neighbour or redirect it to a Pickup parcel shop. The product is handed directly to the named recipient.
If nobody is available to receive the parcel in the planned slot, the courier leaves a calling card in your letterbox where access allows, and the parcel is made available at the Pickup parcel shop closest to your home.
DPD sends you the address of the parcel shop by e-mail and text message. Your parcel is held there for a maximum of 10 calendar days, after which, if not collected, it is automatically returned to the sender.
When ordering for delivery to a country other than mainland France, you are the importer of the product(s) concerned. The customer undertakes to pay all taxes due on the import of the products, customs duties, value added tax and any other taxes due under the laws of the country receiving the order. These duties and sums are outside the remit of IML GROUP: they are payable by you and are entirely your responsibility, both in terms of declarations and of payments to the competent authorities and bodies in your country. We advise you to check these matters with your local authorities. maisonbagages.com therefore disclaims all legal liability should the customer fail to pay the taxes due.
In the case of cash-on-delivery shipping, the customer undertakes to pay the carrier or its representative the full amount stated at order confirmation.
In accordance with the law, in the event of late delivery you may cancel the order under the conditions and terms set out in Article L 138-2 of the French Consumer Code. If you receive the product in the meantime, we will refund it together with the shipping costs under the conditions of Article L 138-3 of the French Consumer Code. Where delivery is made by a carrier, IML GROUP cannot be held liable for a delivery delay due solely to the customer being unavailable after several proposed appointments. Any delays do not entitle the buyer to claim damages.
The following are considered force majeure events releasing the seller from its obligation to deliver: war, riot, fire, strikes, accidents and the impossibility of obtaining supplies.
Goods always travel at the recipient's risk. Always check your parcel on arrival. You have 48 hours to raise any reservations with the carrier in the event of missing or damaged items.
For any question about your delivery, our customer service team can be reached at sav@maisonbagages.com or on +33 1 83 75 76 74.
